The Kuala Lumpur City Hall (DBKL) is a government agency in Malaysia responsible for administering and developing the city of Kuala Lumpur. In order to improve efficiency and streamline its operations, DBKL implemented Oracle E-Business Suite (EBS), a comprehensive enterprise resource planning (ERP) solution. The EBS system was implemented by Fusion Infotech, a leading IT consulting and services firm. The implementation of EBS at DBKL has been successful, leading to improved operations, reduced costs, and better customer service. DBKL has been able to automate many processes, including invoicing and procurement, resulting in increased efficiency and productivity. The implementation of EBS by Fusion Infotech has been beneficial for DBKL, modernizing the agency’s operations and improving its services. The official website for DBKL, https://www.dbkl.gov.my, offers a variety of information and services for citizens, including access to city resources, payment options for fees and taxes, and information about city development projects.
In addition to the improvements in operations and efficiency, the implementation of EBS at DBKL has also had a positive impact on the organization’s financial performance. The automations and streamlining of processes have allowed DBKL to reduce costs and increase revenue, leading to improved financial stability. The EBS system has also helped DBKL to more effectively manage its human resources, with improved tracking and management of employee data and performance.
The website (https://www.dbkl.gov.my) has also been enhanced by the implementation of EBS. With the integration of the ERP system, the website is able to provide more accurate and up-to-date information to citizens. This has improved the overall user experience and made it easier for citizens to access the services and resources provided by DBKL.
In conclusion, the implementation of Oracle EBS at DBKL by Fusion Infotech has been a highly successful project that has had a positive impact on the organization’s operations, financial performance, and customer service. The EBS system has helped DBKL to modernize and streamline its operations, leading to increased efficiency and productivity.